RETURN AND REFUND POLICY
Last updated: September 24, 2026
We want you to be happy with your LAURYNN purchase. If you are not completely satisfied, you may request a return within 30 days after your order is delivered.
RETURN ELIGIBILITY
To qualify for a return, an item must:
• Be unworn, unused, and unwashed
• Have its original tags attached
• Be returned in its original packaging where reasonably possible
• Be accompanied by proof of purchase or the original order number
To request a return, contact us at [SUPPORT EMAIL] and include your order number and reason for the return. If your return is approved, we will provide return instructions. Items sent back without first requesting a return may not be accepted.
NON-RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
• Gift cards
• Personalized or custom-made products
• Items clearly marked “final sale” before purchase
• Items that have been worn, washed, altered, or damaged after delivery
• Items that cannot be returned for health or hygiene reasons where this was disclosed before purchase
DAMAGED OR INCORRECT ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as reasonably possible at [SUPPORT EMAIL]. Include your order number and photographs showing the issue so we can evaluate it and make it right.
EXCHANGES
The quickest way to exchange an item is to return the original item and place a new order after the return has been approved. Exchanges remain subject to product availability.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect when delivered. Original shipping charges are non-refundable unless required by law or the return resulted from our error.
We recommend using a tracked shipping service. We are not responsible for return packages that are lost before reaching us.
REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund.
If more than 15 business days have passed since we approved your refund, please contact [SUPPORT EMAIL].
ORDER CANCELLATIONS
Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee changes after an order has entered processing or has shipped.
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
Questions about returns can be sent to [SUPPORT EMAIL].